As the COVID-19 pandemic recapitulates in numerous countries, causing several notable alterations to happen in workplaces all around the globe; enterprises are grabbing on to AI, IoT services and as-a-service (aaS) models to develop to the fast-emerging certainties. Therefore, only an alternative strategy of collaboration can accelerate the clashed productivity and efficacy of the workforce in an enterprise, as these developments are compelled to have a permanent impact on future workplace methods. Organizations are attempting to attain a way of transferring employee dependence to the software sphere from the physical hardware environment, this is often where UCaaS is implemented!

What Is Unified Communications as a Service (UCaaS)?

Unified Communications as a Service is an enterprise-focussed service authorized to streamlining the transmission of information through cloud-based services. UCaaS empowers enterprises with innovative specialties, integration possibilities and functionality that would not have been achievable with traditional communication practices.

Unified Communications and ‘as a service’ features of the technology signify that it can manage unified collaboration anywhere, at any time, over the cloud.

Before the cloud-integrated technologies, telecommunication service providers proposed IP Centrex and Hosted communications services. These technologies were substantially comparable to the current UCaaS ability, besides for the fact that “virtualization” has concluded that the combination of unified communication as a service is so much more compelling.

UCaaS exterminates the requirement for costly IT infrastructure and the assistance of a complete IT team by executing UC on the back-end which can be done by Cloud service providers.

A few examples of UCaaS providers include Twilio, Voxbone, 8×8 and Zoom Video Communications

How The COVID-19 Is Accelerating Unified Communications as a Service (UCaaS) Adoption

The COVID-19 pandemic has brought a unique circumstance where enterprise administrators, have to quickly facilitate their employees to function remotely for an extended time period. Therefore, organizations are adapting to work from home practices, where virtual collaboration embraces the solution to meet the requirements between the management and workforce. Numerous large and medium companies are accepting the limitations of their current surroundings and struggling with the impact of the pandemic on their professions.

In response to the current scenario, Unified Communications as a Service (UCaaS) solution providers are practicing relevant procedures to fulfill consumer requirements for cloud usage, due to the abrupt transfer to a remote-first workforce. Moreover, the UCaaS market is anticipated to develop exponentially and witness an upsurge in demand during and after the Coronavirus pandemic, as remote working has become the new norm.

The Benefit Of UCaaS Under The Current Scenario

By implementing Unified communication as a service (UCaaS), an enterprise can reduce hardware investments, enhance work from home capabilities, therefore improving employee productivity.

UCaaS empowers businesses the opportunity to:

  • Accomplish advanced features with moderate CAPEX
  • United connection and more agile consumer administration abilities
  • Software development companies can improve team collaboration and stream work specialties
  • Focus IT staff obligations to more important projects
  • Enhance resource communication when working away from the office and keep them stimulated with industry advancements
  • Artificial Intelligence and machine learning with high-level features such as smart call routing
  • Organizations can remotely operate and control systems, users, and employee work collaboration

The current situation has forced numerous sectors into a novel era whether it’s how to maintain collaboration while working remotely, or how to reduce direct human interaction by implementing trending IoT services, technology has given us a hope to move forward amid the circumstances.

Author Bio: Ricky Philip is an industry expert and a professional writer working at ThinkPalm Technologies, a software services company focusing on technologies BigData, AI, SDN/NFV, Cloud Analytics and IoT services. He is also a contributor to several prominent online publishing platforms such as and HubSpot.

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