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Tuesday, November 19, 2019
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Customer Experience

PREDICTING & UNDERSTANDING CUSTOMERS’ INTERESTS & PREFERENCES

Billions of people are connected these days by mobile phones, wearable devices and all manner of ‘app-cessories’. But among all this, one thing is sure to remain constant: the customer is at the heart...
Vasudeva Akula. Ph.D., Voziq, Head of Customer Analytics

UNDERSTANDING CUSTOMER BEHAVIOR TO REDUCE CHURN

Customer Experience Management Solutions have a critical role in helping businesses change the way they engage with their customers and protect the customer value. This is evident by the fact that 55% of...