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Monday, January 27, 2020
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Customer Experience

Improve Business using Customer Relationship Management

The old way of storing customer information, such as customer names, addresses, and phone numbers, is no longer sufficient. To succeed in this highly competitive environment, your business must follow the needs...

PREDICTING & UNDERSTANDING CUSTOMERS’ INTERESTS & PREFERENCES

Billions of people are connected these days by mobile phones, wearable devices and all manner of ‘app-cessories’. But among all this, one thing is sure to remain constant: the customer is at the heart...
Vasudeva Akula. Ph.D., Voziq, Head of Customer Analytics

UNDERSTANDING CUSTOMER BEHAVIOR TO REDUCE CHURN

Customer Experience Management Solutions have a critical role in helping businesses change the way they engage with their customers and protect the customer value. This is evident by the fact that 55% of...