West Unified Communications Services – Unwavering Commitment to Customer Success

Experience, expertise and service – these are the three key areas of differentiation for West Unified Communications Services. As a well-known hosted UCaaS provider, West has the advantage of having the infrastructure and proprietary solutions architecture in place to address the deployment and management of Cisco-based UCaaS solutions, like HCS, more smoothly and rapidly than other partners. Hence, when clients look to transition to a cloud-based solution, they turn to West for its demonstrated expertise and record of superior service.

Existing Cisco customers who seek to move to a cloud-based solution realize many benefits, including less maintenance, lower costs and increase flexibility. One example of this is EnSafe, a global provider of environmental, engineering, health & safety, and technology solutions, who had plans to upgrade their phone system.

The organization was faced with having an existing on-premises phone system with outdated hardware coupled with an increasing number of call quality issues. Since they preferred a Cisco solution, it only made sense for them to move to a West solution that was backed by Cisco. The West’s VoiceMaxx CE cloud-based voice platform (which incorporates Cisco HCS) not only guaranteed them ease of use, but also tremendously improved their productivity. This is in addition to the most notable impact of the service, increased cost savings.

Over the years, West has been recognized as a leading Cisco partner, not only for their product set, but also their highly trained engineers and support staff. Because of their in-depth knowledge, they are able to recommend and implement the best solution for each client. West is not merely selling licenses; they take a consultative approach to develop a complete UC solution.

How does West ensure success in the years to come? The organization believes that this lies in the company’s commitment to customer success. They make sure to understand each client’s specific requirements and have a deep understanding of Cisco and other UC technologies and how to pair them with their own services and solutions.

Having won several accolades from Cisco and Gartner, West believes that this recognition of their expertise with cloud-based collaboration solutions is a sign that they are doing the right things. They have a strong presence in North America with plans to expand in EMEA and APAC. Currently, the pipeline of Cisco UCaaS, conferencing and collaboration solutions looks robust enough to handle more new deals and successful deployment of solutions. As for 2015, the company looks forward to rolling out more Cisco solutions for their clients, which will also include CMR and HCS4CC.


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