SolarWinds: Understanding the Changing Needs of Your User Community

Since its founding in 1999, SolarWinds has functioned with one primary mission: to provide purpose-built products that are designed to make IT professionals’ jobs easier. To ensure this mission is strictly followed, the organization works closely with and understands the needs of its user community, staying aware of their pain points and what needs to anticipate in the future. This helps SolarWinds ensure its products’ ease of use while maintaining a certain level of pocket-friendliness.

SolarWinds has spent the last 16 years delivering IT performance management and monitoring solutions to more than 150,000 customers worldwide, many of whom are Cisco users.According to Joel Dolisy, SolarWinds’ CIO and CTO, some of the most common challenges Cisco customers face today are the adoption of new technologies such as Network-Based Application Recognition (NBAR) and Application-Centric Infrastructure (ACI) due to the fact that these innovations may not solve an immediate, everyday need and therefore the return on investment is not always obvious. Other overhead challenges include increasing virtualization across the data center and the network while maintaining strong security and compliance.

SolarWinds offers flexible, scalable and out-of-the-box support for virtually all Cisco hardware. SolarWinds Network Performance Monitor helps IT professionals keep networks running as efficiently as possible by keeping a check on the health and performance of the Cisco hardware in use. SolarWinds NetFlow Traffic Analyzer is another popular network management solution. It leverages Cisco NetFlow technology, helping enterprises optimize by providing detailed performance metrics on network bandwidth and traffic usage. Similarly, SolarWinds VoIP & Network Quality Manager keeps call issues such as jitter, latency and packet loss at bay by proactively monitoring call quality of Cisco VoIP infrastructures through the use of Cisco IP SLA technology.

SolarWinds has showcased its vast potential over the years, and has consistently offered IT management solutions that are affordable, easy to use and scalable to environments of all sizes with no need for expensive consultants. The SolarWinds team is always on the lookout for new technologies that are essential for the growth of the business. Rather than basing its actions on trends and hype, the organization seeks to understand how each new move or technology applies to the business’ growth.

So where to next? SolarWinds’ short-term strategy is to assist organizations as they consider how to move their IT infrastructures to the cloud. For example, Dolisy said many SolarWinds customers are very excited about Cisco Intelligent WAN (IWAN) and Cloud Web Security (CWS) in 2015, pointing to other cloud-related developments in SolarWinds products. As of now, SolarWinds has begun to undertake cloud management both through adding capabilities to their existing products, so that performance can be managed both on premises as well as in the cloud. Within the past year and a half, SolarWinds has also acquired SaaS companies Pingdom, Librato, and Paper trail, which collectively offer full-stack monitoring for cloud-based infrastructures.

Despite an increasing focus on its cloud-based services, SolarWinds has not neglect edits core technology which supports IT infrastructures on premises. On the contrary, the organization believes that on-premises IT management has been growing and will continue to grow in coming years. What’s new is the hybrid IT infrastructure, which SolarWinds seeks to support through continued improvement and developments of both its on-premises and SaaS monitoring products. SolarWinds aims to provide management for all things IT in the future, regardless of whether the asset sits on premises or in the cloud.

By staying connected to the needs of its users and by cultivating a culture of flexibility and scalability, SolarWinds strives to stay ahead of business challenges and support the reliable delivery of business-critical services.


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