SIGMAnet: Winning Customers for Life
With ever growing complexity in the IT world today, customers often find themselves struggling to navigate and support a maze of features, technologies and competitive products. If that’s not difficult enough using them to actually achieve something of business relevance has almost become the exception, with most strategic partners more concerned with selling boxes than actually solving problems.
“SIGMAnet’s mission is to win customers for life by delivering solutions with measurable results, and being passionate about the customer experience–not just simply sell boxes”, says Ahmed Al-Khatib, CEO of SIGMAnet Inc.
SIGMAnet achieves this by focusing on understanding a customer’s business, their initiatives, and which success criteria are most important to create measurable results. An end-to-end methodology from design to implementation to managed services allows them to successfully deliver a solution through its entire lifecycle and remove the burden of complexity and daily operation.
“We recently worked with a public sector customer who was struggling with the user experience delivered by critical business applications and rising WAN circuit costs. We designed an intelligent WAN solution that easily allowed them to enforce SLA’s, provide high availability, and save millions of dollars in service provider expenses in the process,” Ahmed said.
SIGMAnet brings serious credentials to the table as a Cisco Gold partner with Master certifications in Security, Unified Collaboration and Cloud Builder. They combine this with horizontal and vertical industry expertise and an eco system of strategic, third party software and hardware partners to deliver impactful solutions.
Their Managed Services practice can monitor, aid, and manage solutions to ensure proper operation, troubleshoot issues, and take the daily operational strain off of customers’ IT department, so they can get back to focusing on more strategic tasks.
SIGMAnet’s Security Practice has built end-to-end solutions across many verticals including: defense, biotech, finance, banking, healthcare and retail. The Practice uses a variety of Cisco products and industry partners to protect customers’ environments, enforce policies to pass compliance, and ultimately protect customers’ businesses against malicious intent.
On the Internet of Things (IoT) front, SIGMAnet is working with schools to improve child safety and cities to create interactive services for citizens.
SIGMAnet works with organizations to demonstrate how they can harness technology using applications, video, e-learning, Internet of Things (IoT), and other tools to create a more engaging environment for students.
The company also works with retailers to empower them with more intelligence regarding shopper habits, loyalty, foot-traffic patterns, dwell time, etc. to drive higher sales and improve marketing efforts.
SIGMAnet is actively growing and expanding, both geographically and in their core offerings. Its main focus is on consulting, professional and managed services, while continuing to invest in emerging technologies that help the customers transform their business.
“There is a huge shift toward digital business transformation occurring over the next few of years. Leveraging IoT, analytics, cloud, and automation will create massive advantages. The challenge is to use those technologies intelligently, while keeping daily operation simple”, observes Al-Khatib.
Cisco Openstack Private Cloud resolves a lot of complexity with private cloud and is a white-glove, managed service. According to Ahmed, COPC should be an exciting option to make private cloud a reality and eliminate the many struggles customers face in rolling out their own cloud.
IoT is an exciting, emerging set of technologies and solutions. Cisco has put itself at the forefront and continues to invest in solutions to collect and use data, and be the infrastructure of choice.
“We’re just scratching the surface and there are many items in the road map we’ll be eager to see”, concluded Al-Khatib.