ShoreTel: Flexible, Productivity-boosting Communications Solutions

ShoreTel offers the most comprehensive and cost-effective unified communications solutions available in the market today – from enterprise contact centers spanning multiple locations, to mobility solutions that connect teams via smartphones and tablets, to fully hosted subscription phone services in the cloud. Don Joos, CEO leads the expert team at ShoreTel.

ShoreTel’s flexible communications solutions eliminate complexity, reduce costs and improve productivity.

Recognized for its industry-leading customer experience and support, ShoreTel’s innovative business phones , application integration, collaboration tools, mobility, and built-in contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources.

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ShoreTel is easy to deploy, manage and scale. Their unique distributed architecture is plug-and-play easy to deploy on their solid-state voice switches or virtualized on servers. And for speed to deployment, nothing beats ShoreTel’s cloud phone service delivery. Cloud service is ideal for single or multiple locations, with easy set-up and ongoing administration. ShoreTel integrates with advanced CRM’s call accounting and ERP applications that amplify business process effectiveness by giving service reps quick access to account history and transaction information. ShoreTel’s distributed architecture provides 99.999% reliability by distributing intelligence across the entire system while voice switch appliances ensure you’ll never lose dial tone. And their redundant Network Operations Center assures cloud service continuity.

Whether a financial institution chooses an on-premises or hosted IP phone system, ShoreTel helps increase revenue by providing top-level sales and service, and helps decrease expenses through dramatically reduced system maintenance expenses, least cost routing, voice truck sharing and reduced travel costs due to improved communications performance,” said Joos.

ShoreTel’s illustrious clientele include Bank of Hawaii, First Republic Bank, United Bank, Old Republic Title, Oak Tree Capital Management, Prosperity Bank, Piper Jaffrey and Co., The Private Bank and Trust Co., First Financial Holdings, and Center State Bank.

Future Plans:
ShoreTel is about to launch a new platform, called ShoreTel Connect, that will enable customers to access the same ShoreTel solution in a cloud, premises or hybrid environment, whichever best suits their needs. ShoreTel Connect has a consistent user experience that delivers a better, more natural way to collaborate that keeps teams engaged with each other internally and with customers and partners externally. By removing complexity, ShoreTel Connect frees up resources so users’ communication system makes them money instead of costing them money.